About us
We started this because we kept watching it go wrong.
Our story
7 years in property management teaches you one thing above all others: the work is rarely the problem. The coordination is.
We spent those years on the other side of these jobs — arranging trades, chasing quotes, explaining the same fault to the third person that week, and finding out the hard way which professionals turn up and which do not. We also watched what it costs homeowners to learn that themselves, one disappointing job at a time.
Jackson HomeCare is the company we would have wanted to hand those problems to. You describe what is wrong once. We work out what it actually needs, arrange someone we would put in our own homes, and stay responsible for it until it is finished properly.
Not a directory. Not a lead-generation service that sells your details to three strangers. One contact, who remembers your property and answers the phone next time.
- In property management
- 7 years
- However many trades a job needs
- One contact
- Checked before we call it finished
- Every job
Who you will be dealing with.
Two people, both of whom you can reach. That is deliberate — it is the part of a small business that a large one cannot copy.
Thomas Jackson
Founder
I have worked in the property management industry for over 7 years, including 6 months gaining valuable experience in Dubai. As a homeowner myself, I understand the importance of reliable, high-quality workmanship and treating every property with the care and attention it deserves.
My experience in property management has given me a strong understanding of the needs of landlords, homeowners and tenants, allowing me to ensure every job is organised efficiently and carried out to the highest standard.
At Jackson HomeCare, Martin and I personally manage every job from start to finish, overseeing each project to make sure our customers receive a professional and dependable service.
Martin Jackson
Co-Founder
With over 30 years of experience in the property management industry, Martin brings a wealth of knowledge, practical expertise and a strong commitment to quality workmanship.
Having lived in Sutton, Surrey, his entire life, Martin has an excellent knowledge of the local area and understands the importance of providing a reliable, professional service to homeowners, landlords and property professionals.
Known for his attention to detail and outstanding customer service, Martin takes pride in ensuring every job is completed to a high standard, with a focus on quality, reliability and customer satisfaction.
What we hold ourselves to.
- 01
Say what it will cost
A written quote before work starts, and no change to it without asking you first. If a job cannot be priced without seeing it, we say so rather than guess.
- 02
Say when we cannot help
Some jobs are outside what we can arrange well, and some are outside our area. Telling you that quickly is more useful than taking the work and disappointing you.
- 03
Turn up when we said
And if something has gone wrong and we cannot, you hear it from us first rather than after waiting in.
- 04
Finish properly
Checked against what was quoted, cleaned up, and recorded — so the next job at your property starts with context.
Tell us what your home needs.
Send us one job or a list of ten. We will tell you what is urgent, what it will cost, and arrange the right person to do it.